New Zealand consumer group Telecommunications Dispute Resolution (TDR) reported overall customer complaints about mobile services in Q2 were flat year-on-year, though Vodafone New Zealand registered a significant rise. Vodafone is a founding member of the Telecommunication Dispute Resolution Scheme. Get rewarded any day of the week - cheap movie tickets, music and sports tickets and whole lot more. All fields marked in bold are required, please!--> For more information on the Customer Complaints Code, visit the  Visit the NZ Telecommunications Forum website. In the event of a network problem, our Vodafone Network Crew team will assist you in identifying the reason for the issue and, where it is within our control, arrange to rectify the problem. Vodafone New Zealand is a member of the industry-wide Customer Complaints Code Scheme. Reliability: 4.5 Speed: 9.0 Support: 6.5 Features: 8.5 Value: 7.5 Total: 6.8 Step 2 of 12. They say the vast majority of complaints are successfully resolved at this stage. For more information on the Customer Complaints Code, visit the Visit the NZ Telecommunications Forum website Just tell us your name and contact details, and what your complaint is about. Just let us know what you need. Simple step-by-step help for your Vodafone account and services No company sparked more complaints to the Commerce Commission in the 12 months to the end of June than Vodafone. Find out how to manage and buy more data - it's easy to keep the whole family connected, where everyone gets unlimited calls and TXTs to standard NZ and Oz numbers and upto 15GB of shared data - depending on your plan. Thanks for being with Vodafone! Vodafone New Zealand. But on the off chance we weren't so good, please make a complaint and we'll get back to you within 48 hours, Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Find out if Vodafone can offer you the best broadband speeds in your area. Vodafone admits a Wellington customer left without phone and internet for five weeks fell through the cracks. Slow and hard to communicate with and often don't follow through on Vodafone's requests. Find out what works for others in Vodafone Community. eg. Customers can trust Vodafone as an internet service provider in New Zealand, as they’ve been helping Kiwis with their mobile and broadband plans for many years. Vodafone’s Complaints Number – The Vodafone team handle complaints by telephone. Our billing with Vodafone has been pretty confusing with our discounts not being marked on our bill so it is hard to track them. If we've done a good job for you, give us a compliment and we'll keep doing more. We promise to listen to any concerns you may have and endeavour to resolve your issue in the first instance. Vodafone and Spark respectively received in excess of 250 complaints each. A forum for Vodafone customers, Ninjas and other experts to share ideas and solutions about products and services There are absolutely no indications that this page is any way affiliated with Vodafone, no logos, no branding of any kind. Find out more about our Complaints Policy here, including information about the various ways to lodge a complaint with us. For optimal browsing we recommend Chrome, Safari, or Firefox. 69 were here. Spark came in at second place with 284 complaints and Vodafone attracted 266 complaints. We're here to help: 8am - 9pm Monday - Sunday We love your comments, but please be respectful of others. New Zealand consumer group Telecommunications Dispute Resolution (TDR) reported overall customer complaints about mobile services in Q2 were flat year-on-year, though Vodafone New Zealand registered a significant rise. In a statement, Vodafone said it started reviewing all its costs in mid-April to address the impact of Covid-19. We also had our internet cut off without being informed and … Find "Email" Press the menu icon. If you live in the UK, call 03333 040 191 or dial 191 from your mobile phone. We're available during COVID-19 if you need to get in touch with us, and we're responding to the COVID-19 situation even as it changes. Air New Zealand wasn't the only company to receive vast numbers of complaints from Kiwis. Vodafone operates an easy to follow complaints procedure. Telecommunications Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunications provider. The consumer affairs program broadcast a story about network overload problems experienced on the Vodafone network. Vodafone's Mobile Data Usage Meter allows you to regularly check and monitor your Mobile Data usage. Advg from 2 reviews. The Complaint has to be filed within two years from the date on which the cause of action has arisen. Or you can post it to us at Vodafone New Zealand Ltd PO Box 7281 I bought data and I cant use it due to the internet wont work and I'm not happy due to I lose my data when plan renews tomorrow night. We have spent time and research in sourcing a low-cost number for you to call which is listed at the beginning of this web page. The nation’s telecommunications companies also attracted a significant number of complaints. Follow us Instagram YouTube Facebook. Stay connected and stay safe. Spark topped the list with 140 complaints followed by Vodafone with 133.. Trade Me sellers ranked third (121 complaints), followed by appliance store Harvey Norman (117). In its latest report, TDR stated the overall average ratio of complaints or enquires per 10,000 connections remained at 0.35 in Q2. The proposal valued Vodafone NZ on paper at $3.4b but was shot down by the Commerce Commission the following year. We will aim to resolve any issues you bring to us within 20 working days, however should a delay occur you will be kept in the loop the whole way through. Copyright © 2021 Vodafone New Zealand Ltd. Other ways to get in touch Call us from your mobile We can make things easier by providing info in a format that works for you – like large print or Braille. Visiting this website the customer is told they changed the proceedure and the user now has to visit a Vodafone shop with photo ID and a fee might be payable. Skip to content. For a telecommunication company their phone service sucks. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. Choose the best broadband deals with VodafoneTV, and this years best mobile phones But if for any reason we need to conduct an investigation in response to your feedback, we will provide you with a reference number so you can keep track of the investigation progress at any time. Please note: Before contacting the TDR, all complaints must be registered with Vodafone first by filling out this form. For more information on the TDR,  visit the TDR website, Vodafone is a signatory to the Customer Complaints Code. The first step is to call the complaints line on 03333 041 524. Please note that we do not support Internet Explorer. Air New Zealand – 329 complaints Spark – 284 complaints (Including complaints received about Skinny Mobile, Big Pipe and its Spark Sport product) Vodafone – 266 complaints You can also contact us via fax on 1300 308 869, or by post to: Vodafone Customer Care, PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050. Vodafone New Zealand has issued a statement about customers complaining to Fair Go. If we are unable to reach a resolution with you, you can then contact the Telecommunication Dispute Resolution Scheme. So far the replacement SIM has not arrived. ALWAYS TOTALLY DISAPPOINTING !!!! Vodafone’s Complaints Number – The Vodafone team handle complaints by telephone. Early Termination Fee - Broadband and home phone plans ›, Change or transfer your Vodafone services to someone else ›, Copyright © 2021 Vodafone New Zealand Ltd. Get help with bill pay, pay as you go, broadband and TV with Vodafone Support. Our team are standing by to help you with questions about your mobile services and the best plan for you. Related links My profile Payment & billing Service status Customer services Customer complaints … While many of the Stuff and Trustpilot comments and reviews refer to Vodafone's broadband services, specific complaints about mobile services include: As soon as you … Address: Vodafone headquarters is completely transparent when it comes to contact information and location of the Vodafone headquarters. Hot on the airline’s heels though in terms of complaints, were telco’s. double of what I pay in Australia. 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