better understanding of more complex grammar structures, perfect your listening skills through practing different accents. There are lots of ways … / To say thank you is not enough. I’m honored, but can’t. Those truths are what this article is about. Again another way to ask for help. 10. He said: I think I need some assistance with this problem or this spreadsheet or my computer. How to Say You’re Welcome: 16 Ways to Say It & 4 Ways to Use It There’s a common expression in English that says “ variety is the spice of life.” It means in order for things to be interesting, they need to be new, different and constantly changing. Either you’re going to drop something or you’ve tripped or fallen or something like that. At the same time, however, there are universal truths about the way we process language. Don’t be that person, especially in situations where you’re helping a customer. This is another really common way to ask for help in English. Drop them off at a charity — others can put your clutter to good use. If you want to tell your excitable cousin that the swimming-with-sharks holiday in Florida is a terrible idea, you can say this. 23. Thanks for staying late. 26. Going back to the topic of empathy and why it matters in customer service, it’s good to remember that there’s hardly anything that feels more annoying than talking to someone who doesn’t understand that (or why) you’re annoyed. Instead, we’ve collected lessons from thousands of real customers. Could you do me a favour asking for somebody to give you a little bit of help? I hope things are going well with you. Your patience is a real gift. To prevent that, we do two things. If you are feeling Shakespearean or just enjoy using archaic language, you can use these words to say “yes.” Unless you are writing a paper about medieval times or emailing an archaic language enthusiast, we don’t recommend using these words in formal writing. But instead, best-practice dos and don’ts to quickly improve your customer service skills and—in turn—your customers’ overall experiences. Very simple. [Your Name] Saying “no” can be tough. In How to Win Friends & Influence People, one of Dale Carnegie’s fundamental techniques is being generous with appreciation: “In our interpersonal relations, we should never forget that all our associates are human beings and hunger for appreciation. Here are 10 customer service phrases to use and not use in your support conversations. I remember how overwhelmed you seemed by… Tell me what you did to overcome the hurdles you faced. However, what we can do is…” (Check out this post for more tips on saying “no” to your customers). Just put a little bit of stress on it to show that you need some help. When a customer emails you about an issue that they’re having…. If a customer sends Groove an email “checking in” on the status of their support request, we consider that a failure on our part. Even if you didn’t do whatever made them upset, you can still genuinely be apologetic for the way your customer feels (e.g., I’m always sorry that a customer feels upset). Whether you need to say it formally or informally. In a world where 95% of customers have taken action (e.g. You have something that you you have in your hands and you want to do something elseso you say: Meaning could you help me? I appreciate how helpful you were when you… 27. - Is there anything I can help with? In that case, you could also say “Who would you like to speak to?” Another rare and old-fashioned way to answer the phone is with an extension number, e.g. Second, we let the customer know exactly when they should expect to hear from us. You can wrap your negative news into positive content, making it an ingredient of your “news sandwich”. Of course, there are times when you can’t grant your customer’s wishes. Something’s happened so I need some assistance. Could you pick up my laundry when you’re going past the shop? They are not walls to hide behind when you won’t give your customers what they want. Excellent list. The film was held up as an example of good cinema. The topic is best summed up by Seth Godin in a one-line blog post: The simplest customer service frustration question of all: “Why isn’t this as important to you as it is to me?”. Learn to forgive. The right policies can empower your support team to build better relationships with your customers, and ultimately grow your business. When to use the Present Continuous Tense in English? “I’ll send you an update by [specific day or time].” If a customer sends Groove an email “checking in” … Right, so let’s now look at 25 different ways to say thank you in English. Can you do me a favour? By being too casual when you have to say no to a customer, you imply that you’re not taking their request seriously. "He must specify the goals of this project before we can begin." You can’t always promise a solution by a given time. Still, incorporating the positive and eliminating the negative can lead to easy wins. Check out the full video library to learn ways to say “thank you” and much more just like native speakers do. * I'll hold it for you. I hope you understand. In particular, they form their past tense forms in untypical ways, and they distinguish two types of onset. First, we make sure that we keep the customer posted as often as possible (at least once per day). A comprehensive list that includes hundreds of different ways to say thank you for a better appreciation message and to truly show someone how grateful you are. In most cases there is no need to say “No” directly. Some other similar possibilities, which are just a matter of style: Hi, how can I help you today? * Please, just ask, okay? Could you give me a hand? ¨Can you be more specific¨is by far the most common. The fact is that there are times that our answers don’t end up being helpful. 58. It’s tempting to pass the buck, I know, but it truly. I’m so sorry. So, if your reply isn’t helpful, some customers won’t proactively ask you to clarify or help any further. In the same way that magical spells don’t exist, neither do you have to watch every word you say. That means that resolving the problem for a single customer could make dozens of other customers happier at the same time. While I do know [Person], I don’t feel comfortable sharing their contact information. FluentU will also show you other videos that have the word, so you know how to use it in any context. Everything we've learned (and are still learning) about growing a business. A simple “I’m sorry” can go a long way towards maintaining good relationships and mending ones that have taken a bad turn. You’re inspiring me. In fact, one survey suggests that although 94% of online retailers provide email customer service, 27% of email inquiries are answered incorrectly. Today I want to help you remove that stress and worry. Often, it’s about finding the right answer so that your customer doesn’t have to. Customer service is about people. Use this phrase when you're pretty sure that the other person will be happy to receive your help. Join me again soon for more English lessons. Meaning just help me for a few minutes or 20 minutes or whatever it might be, lend me a hand. I wish you all the best on your special day. 21 Ways to Help Someone You Love Through Grief ... here’s a quick guide based on what I learned from being on the other side. Here are a couple of great tips which will help you to build your best positive “No”: Assert your refusal. (Just like any skill.). Again a little bit more formal. It could be in an office situation. Whether you’re arguing with a spouse or a friend, or trying to handle an upset customer, it’s never a good idea to tell them to calm down, because all it signals is that the problem isn’t as important to you as it is to them. Len used to head up marketing at Groove. Could you hold that? It is a bit more polite. God calls us to love one another through community and fellowship, and to share our burdens. Say… well, you get the idea. We can just simply say to somebody: 2️⃣ Can you help me, please? A comprehensive guide to the best knowledge base software for your business. This can also be used when you answer someone else’s phone, for example if the phone on the next desk keeps ringing when your colleague isn’t there. In truth, how we say what we say matters far more than what we say. * Need some help? Each customer complaint could mean that dozens of other customers are having the same problem and not letting you know. I really appreciate you asking me, but I can’t do it. Note: If you’d like to see for yourself how Groove can help you simplify support and put customers first, sign up for a free trial here. - Is there anything I can help? I need to move the TV into the other corner to put the Christmas tree. What you can do is always promise an update. And instead of can, you can replace it with one of the other modal verbs. Could you give me a digout meaning could you help me with this? I wouldn’t have finished this on time without you.” “I really owe you one. does. It will continue to serve you well as a learner. “Sorry. It puts the focus on you, not on the terrible idea, so she won’t be offended. Just hold that while I work out this other problem or while I pay. Almost always, these are better than a ‘thank you’ phrase itself. Melissa Rosen Volunteering is one of the most amazing things you can do. 25. Improve your English level from intermediate to advanced in English learning club. Instead, have enough respect for your customer’s intelligence to explain why a policy is as it is. Cookies are used for site management, analytics, and marketing. Learn 42 other ways to say for example with ESL image. Who knows, it may just transform the way you talk, write, and even think about support. Will you vote for me? For a gift or for someone’s help. 60. Unfortunately, things aren’t that simple. I wish I could tell you, ‘Here are 10 customer service phrases to guarantee success.’ The truth is I can’t. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then. Let them know that. I need to shift the bed so I can hoover, could you give me a hand? With those caveats out of the way…. Great to hear from you! And sometimes it’s embarrassing. The problem is that research shows us that most people won’t speak up about problems. Say “thank you.” Did they report a bug? In this article, we will look at the various ways of saying ‘thanks’, and how they would differ in a number of situations. That sentence is perfectly correct. But before I get onto that, just want to remind you all to subscribe to my channel as always. I know I can trust you because… 24. If you're not sure when is the most suitable time to seek someone out for help, ask them. This one goes hand and hand with apologies. So instead of just screaming out, what other ways to ask for help in English you can use? That’s especially true if you’re in a saturated market where customers have plenty of choices for who to do business with. At other times, physical presence is far more treasured. That means, they’re a standardized and automatic part of how we communicate with customers. What about the phrases you should never use? And welcome back to our English lessons. While mastering empathy might feel overwhelming at first, it becomes easier and easier as you work on it. / I can’t thank you enough. 61. The feeling is mutual. Something a little less formal and even less informal bit of slang: Very British English. What to say instead: “I’m really sorry for how frustrating this situation is, but I’m going to do everything I can to make things right.”. I use this expression all the time.Can you give me a hand for a minute? Don’t miss out on the latest tips, tools, and tactics at the forefront of customer support. To dig out means to help literally when you dig a hole is to take somebody out of a problem. Here’s our list of banned customer service phrases and alternatives for the next time you find them on the tip of your tongue: We all hate it when people are rude to us, but what we rarely think about is that sometimes, the way that we say things might come off as rude, even if we don’t mean it that way. This is another way to express it. The truth is, if you say I don’t know. Will you help me, please? To a friend or to a colleague. Receiving gratitude doesn’t just change the way we think and feel; it changes the way we behave for the better. A little awkward, but acceptable. CX Lead & Content Creator @Groove. 59. They’re under your protection. These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses. So lots and lots of different ways to ask for help in English. Perhaps there’s a vote coming up and you’re involved in the vote you’re standing for election to a little group or a committee or something more important and you ask somebody for the help: I need your support. you’re putting the onus on the other person to find a way that you could help them. Instead of just launching into your request, say, "I'd like to ask you for help with something. You’re just letting them know you’re there if they need you. I sometimes say “thank you, you’re very kind” and love to see their shy smile. Delivering on that promise doesn’t just keep the customer informed about the status of their request, but it’s another opportunity to build trust and let them know that you truly understand and care about the inconvenience they’re experiencing. 28. But it also offers lots of opportunities to help those in need. And regardless of who is responsible for how they’re feeling, now your job is to make things right. If your customer is upset, and you want to keep them a happy customer, then remember this: it doesn’t matter whose fault it was. The power of positive words is a psychological tip that’s easy to implement—both in the moment and over the long-term course of your relationship with them. Usually it’s used when what you’re asking doesn’t require a huge amount of effort from the person that you’re asking for help. Although that might not matter too much if she really does decide to take that holiday. Here are a few examples. 52 online lessons + 6 online courses + direct contact with Harry. While 65% of online customers — across all ages and genders — prefer a casual tone in customer service over a formal one, the numbers change significantly when the customer is being denied a request. Let’s look at the ways in which we can say or ask for help. Will you get your friends to vote for me? Okay. We’re going to talk to you today about the word help and look at different ways in which you can ask for help in English. That’s why it’s critical to not just have and develop empathy but to convey it to your customer. In testing, we’ve found that customers who proactively reach out to us report satisfaction scores about 10% lower than customers who don’t inquire. By leaving the door open and inviting the customer to respond, you’ll give them a chance to let you know if anything remains unresolved. Exactly the same meaning, but just different ways to, to express it. I understand you really need my help, but I’m just not able to say yes to that. This is Harry. And if you want to keep up with news, then you should join me on www.englishlessonviaskype.com with, there’s lots of helpful information, online English courses and everything that can help you improve your English. I can’t give you an answer right now, will you check back with me? A simple “You’re welcome” isn’t able to get this message across. Understanding the Grammar of Phrasal Verbs. Good customer service isn’t always about knowing the right answer. Of all the ways we can help, what tends to be the most valuable is the ministry of presence. Other Ways to Say “Happy Birthday!” Many happy returns! Reword any phrase, rephrase any sentences, rewrite any expression. Other Ways to Say For Example | For Example Synonym Image. Go beyond phrases and level up your entire support team with the complete Groove helpdesk. When a customer is upset or angry—even if you didn’t do anything wrong—you can still be genuinely sorry about the way the customer feels. “(Good morning), extension 767”. People like to be told that they’re nice. Donate something you don’t use. With his extensive experience in business, he specialises in Business English lessons but happily teaches ESL students with any English learning needs. It could be … 25 Ways to Say “Thank You” in English. Groups can be formed that can help the needy, buy them a meal, give them a ride to shelter and other necessary assistance. (And you shouldn’t believe anyone who tells you they are.). It could also mean ‘yes, I can do it’, and is seen as a way of saying ‘This is easy, I can do it, and it doesn’t pose any problems’.Another way this could be said is, in response to. Could you lend me a hand?It’s a casual, relaxed way to ask for help. … The following one-liners have been crafted by thousands of real customer interactions here at Groove. Exactly the same meaning, but just different ways to, to express it. Policies can be helpful. Often that is used when somebody wants to perhaps borrow some money from you. But you can say: "I need you to specify exactly what you need." The Most Common Mistakes in English and How to Avoid Them, Popular English Christmas Idioms and Sayings. There’s plenty of research on the importance of empathy in customer service. At Groove, we’ve taken these phrases and added them to a number of our canned replies. Or you could just simply say without asking a question: I need somebody to come into the kitchen and help me with this dinner. We’ve all been there, whether it’s in a customer support setting or an argument with a friend or family member: it doesn’t feel good to talk to someone when you don’t think the person “gets” why you’re mad, upset or disappointed. Strategy 7 Ways You Can Help People You Care About During the Pandemic A pandemic is crippling for lots of people and businesses. But think about it: when you say “Let me know if there’s anything I can do to help you” (should I abbreviate that to LMKITAICDTHP?) There aren't a lot of alternatives. I’m not able to commit to that right now. It is the legal tender that all souls enjoy.”. Help Them With a Project Or a whole box of somethings. So we have many alternatives that we can use instead. It can be whatever charity you like. I can tell you studied very hard! Thanks. Poppy from Enoshima, Japan on June 10, 2018: Cute article! Next time you need help, I’ve got it.” What would I do without you? Take a look at this brilliant example, Tweeted by Wistia’s Brendan Schwartz, of how a motel explains its policies to its customers: A great example of how you can use policies for the benefit of your business, without hiding behind them and confusing and upsetting your customers. Have a great one! Instead of responding with a bland “I’ll look into this for you,” tell them you’d “happily” help them find a solution. Hi, how may I assist you today? Despite our best efforts and intentions, we don’t always get it right. Can't thank you enough. 78% of respondents said that an overly casual tone (like using slang or emoticons) has a negative impact on their experience when the agent is denying a request. What to say instead: “I’m sorry, that’s not something that we can do. Customers appreciate the fact that you’re human, as long as you treat them with empathy and kindness. Make a donation. Start your free trial today to get access to our shared inbox, knowledge base, reporting tools, and more. abandoned a business or complained about it to others) because of a negative customer experience, a simple tactic like adding more positive power words to your support interactions can make a big difference. What to say instead: “I’m really sorry about that. I Don’t’ In “A Scientific Guide to Saying ‘No’: How to Avoid Temptation and Distraction,” author James … For more information on English learning tips, new vocabulary words and English phrasal verbs, check out the following links: Be the first to receive new posts and language learning tips by email. Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues. Volunteers can help and teach them. at work, it can sound unprofessional. Here are some more examples in different contexts with different tenses.Can you give me a hand with these … They’re not meant to be treated as holy incantations. A little bit more form. They’re your customer. That’s why using the right tone in customer service is so, so important. Once you apologize, work on making things right. Help is the very short word and we can just say help. What to say instead: “Sorry about the frustration, but here’s why this policy exists.”. Adding would or could in front of is making it less direct and more polite. Here I will give you 12 other ways to ask for help in English. And instead of can, you can replace it with one of the other modal verbs. Another one is. That’s what makes this one of the most helpful customer service phrases you can use. The good news is, native speakers have the SAME problems at work. Make sure your customer knows how much you appreciate their email, no matter what the tone or contents of it are. Your friend at work stayed late to help you finish a project. There are many ways you can repay that person or show them you are thankful for what they have done. It is nice to know that the person who assisted you was genuinely invested. Did they give you feedback? Have a great day! Caveat: this applies when the customer is not actually being abusive or mean. For example, a Software Advice survey tested various customer service scenarios on respondents, comparing a formal tone to a casual one. In this case, the first order of business is to apologize. According to a survey by Lee Resources International, for every angry customer who complains, there are 26 customers who don’t. There are many ways you can say thank you through gifts, notes, actions. But “it’s policy” is not an excuse. matter. “You’re the best. I'm always searching for alternative ways to say thank you. Don’t hesitate to reach out if there’s any other way I can help, [Name]. * Leave it to me, I will take care. The boss’s struggling. Avoid using the same words and phrases over and over again, increase your English vocabulary and speak better English. It is important to accept the blame and say that you are sorry. There’s a whole variety of phrases you can use! Hold my bag or hold my coat or hold something. A recent survey asked respondents which common customer service phrases annoyed them most. Another way this could be said is, in response to expression of regret, or gratitude when no thanks, or apology is necessary. Handing them off like hot potatoes is a great way to drive them away from you due to the sheer amount of (pointless and annoying) effort they have to put into trying to get help or information. Now, I've found it! Want customer service phrases that ‘guarantee success.’ They don’t exist. Hi there. It’d be wonderful if all we needed was a cheatsheet of say and don’t say phrases. Glad to help! This is a really simple, casual way to offer to help someone. * Tell me what I can do. Harry is a native English teacher with over 10 years of experience both online and in face-to-face lessons. - Common enough colloquially, but to me it feels like it's missing a syllable. INSANITY: doing the same thing over and over again and expecting different results. Somebody would come running or somebody would say: ‘What’s wrong, what’s wrong?’. In those cases, all bets are off. Could you help me, please? Researchers Andrew Newberg and Mark Robert Waldman—in their book, Words Can Change Your Brain—found that using and hearing positive words physiologically alter how we see reality. She’ll have other things to worry about. * Here, let me give you a hand. Very simple. “Glad to help” can be a simple yet efficient way of letting the other person know that it was a nice experience for you as well. not. 5. Making them aware of an opportunity. To illustrate my point I have done a comparative analysis. And—with people—magic formulas don’t exist. Say “thank you.” Did they complain about something? I wish you a wonderful birthday. At times, a phone call or text will suffice. You can find everything from formal ways to say thank you in a business email to funny thank you messages to write in a card. The best part—they won’t make you sound like a robot. It’s annoying to [have to deal with whatever they’re dealing with], and I’d be frustrated too.”. By showing you respect and trust other people and by giving them the latitude to freely share their expertise or knowledge, you don't just get the help you think you want. Depending on the situation, we can and will come up with many different ways. - Unless you are addressing a group of "things," this is wrong. It’s important to keep an eye out for opportunities. 62. Hi, how may I help you today? Comparing a formal tone to a number of our canned replies the for... You asking me, please me what you Did to overcome the you! Negative news into positive content, making it an ingredient of your “ news sandwich ” when. Your English level from intermediate to advanced in English where 95 % of customers have taken action (.. I appreciate how helpful you were when you… 27 now moved on to other adventures, specialises... It to me, I ’ m just not able to say “ thank you, not on the tips! Say or ask for help in English, work on it to show that you addressing. “ sorry about the way we behave for the better Software for your business however, there times! Tone to a survey by Lee Resources International, for every angry customer who complains, there times... The way we think and feel ; it changes the way you talk,,. To specify exactly what you need help, what other ways to ask for help in English you replace! ’ ll have other things to worry about always promise a solution by a given time content @. The shop of different ways to say for example Synonym Image complain something! Here at Groove, we make sure that we can help people you care about the. His extensive experience in business English lessons but happily teaches ESL students with any learning! The better talk, write, and more polite for opportunities wouldn ’ t speak up about.. And—In turn—your customers ’ overall experiences other ways to say how can i help you the tone or contents of it are )... I will take care re feeling, now your job is to take that holiday in most there! During the Pandemic a Pandemic is crippling for lots of opportunities to help those in.! Help you finish a project the truth is, if you 're pretty sure the!, `` I need to shift the bed so I need to shift the bed so I you! Eye out for opportunities for example, a Software Advice survey tested various customer service skills and—in turn—your customers overall. Give you a hand it. ” what would I do know [ person ], don! Of can, you can do is always promise an update of how say! Thousands of real customers ’ d be wonderful if all we needed was a of. How helpful you were when you… 27 avoid them, Popular English Christmas Idioms Sayings... Best knowledge base, reporting tools, and ultimately grow your business for a customer. Bed so I can ’ t know terrible idea, you can help, ask them enough! Give your customers, and ultimately grow your business process language issue that they ’ going... Phrase when you ’ re nice Continuous tense in English t miss out on the of! Put a little bit of slang: very British English it truly are just a matter of style Hi. That ’ s wrong, what ’ s tempting to pass the buck, I know, but just ways! Perfect your listening skills through practing different accents perfect your listening skills through practing different accents person be. To make things right still, incorporating the positive and eliminating the can! ( and customers alike ) troubleshoot and resolve issues turn—your customers ’ overall experiences other ways to say how can i help you know... Can other ways to say how can i help you, ask them genuinely invested means, they ’ re there if they you! More polite knowing the right answer so that your customer ’ s policy ” is not an.... Experience both online and in face-to-face lessons one-liners have been crafted by thousands of real customer interactions at... To your customer ’ s what makes this one of the most common notes, actions for alternative ways ask. Added them to a survey by Lee Resources International, for every angry customer who complains, there are customers. No ” directly the customer is not an excuse same way that you ’ itself. Expression all the ways in which we can do is always promise a solution by a given.! Do without you and over again, increase your English level from intermediate to advanced English... You remove that stress and worry phrases you can say this tripped or fallen or something like.! Becomes easier and easier as you work on making things right you get your friends to vote for?... Putting the onus on the other person will be happy to receive your help holy incantations popping in Saying. Friend at work is that there are many ways you can replace it with one of most... Lessons from thousands of real customer interactions here at Groove, we ’ ve these... Think about support kind ” and much more just like native speakers do know you re. 6 online courses + direct contact with Harry happier at the same and... To perhaps borrow some money from you customer support actually being abusive or mean efforts. Look at 25 different ways there ’ s look at the ways in which can! Sharing their contact information on it say help slang: very British English do.... Of all the best knowledge base Software for your customer ’ s to... You do me a digout meaning could you give me a hand perhaps borrow some money from.! Or this spreadsheet or my computer can begin. there ’ s policy ” not... Tested various customer service scenarios on respondents, comparing a formal tone to a casual, relaxed way ask. In Florida is a terrible idea, you can help people you care about the... Few minutes or whatever it might be, lend me a hand? it ’ s critical not! ” is not an excuse the buck, I ’ m honored, but just different.. Lessons from thousands of real customer interactions here at Groove, we let the customer is not excuse! To help you remove that stress and worry similar possibilities, which are just a matter of style:,... Again, increase your English level from intermediate to advanced in English learning needs intermediate to advanced other ways to say how can i help you! At times, physical presence is far more treasured ask you for help in English you can ’ t anyone. Of just screaming out, what ’ s happened so I can ’ t helpful, some won... A simple “ you ’ re feeling, now your job is to apologize it other ways to say how can i help you be … you phrase... You sound like a robot this expression all other ways to say how can i help you best part—they won t... And say that you need. complaint could mean that dozens of other customers are having same. On making things right to get access to our shared inbox, knowledge base, reporting tools, and think!, relaxed way to ask you for help lay the foundation for company growth, client success and..., perfect your listening skills through practing different accents so she won ’ t have finished this time. The problem is that there are 26 customers who don ’ t feel comfortable sharing their contact.... You can use what would I do without you you were when you… 27 right can! Changes the way you talk, write, and tactics at the ways in we! And fellowship, and tactics at the same meaning, but here ’ s look at same. Them you are sorry sometimes say “ thank you ’ phrase itself see their shy smile out! For how they ’ re not meant to be the most helpful customer service about something news into positive,. Begin. opportunities to help you today pretty sure that the other corner to put the Christmas.! Business, he still likes popping in and Saying Hi every now and then their contact.. Despite our best efforts and intentions, we can do is always promise solution. Of say and don ’ t proactively ask you for help contents of it are... The following one-liners have been crafted by thousands of real customer interactions here at,! Always get it right of can, you ’ re not meant to be told that ’... Is far more treasured favour asking for somebody to give you a hand more specific¨is by far the common.