Support. Spectra's technical support organization is staffed 24x7. Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning January 23, 2021, starting at 12:00 UTC, for a duration of 2 hours. If the product is still supported, the key may be obtained from Customer Support. For details on the full software downloads experience please refer to the Product Downloads. Expertise: Dedicated staff with Symantec experience, who consistently deliver unmatched partner and customer support. ... By default, Symantec Endpoint Protection sends the administrator a preconfigured notification to administrators about expired licenses and other license issues. To access PLA License, please refer to the, For Software Downloads, select the Download icon. If you need any assistance, please contact customer care team by initiating a chat on the Support Portal. Please try again later. Getting Started. If the product is still supported, the ke, If you need any assistance, please contact customer care team by initiating a chat on the. For details on the full software downloads experience please refer to the, For License keys and appliance management, select the License icon. Enter your Site ID during the portal account registration process to gain access and manage your Symantec products. 4. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. If you have set up two-factor authentication, enter the code that you received.. IMPORTANT: Users must register to the Broadcom Support Portal and request Enterprise Site Access in order to use this feature. Issue/Introduction. Veritas is pleased to announce that it has acquired Globanet, a leading provider of comprehensive compliance and intelligent communications solutions to enterprises. and provide your email address. This article explains the scenarios that lead Security Center to generate the following two recommendations: Products. We noticed that while you have a Veritas Account, you aren't yet registered to manage cases and use chat. Register; Support Portal Login; Contact Us; Sustaining Symantec’s Products and Solutions. From Monday 29th October, the Symantec Support ticketing were switching to another system. These cookies are necessary for the website to function and cannot be switched off in our systems. For your security Symantec uses Symantec Secure Login as its identity provider. Contract details: Will display the contract details. 12/29/2019; 3 minutes to read; m; D; T; m; In this article. Contact us for help registering your account Contact Us Cancel For older Symantec products, the license key may not be available. Security Center. 3. Apart from the contract status, start date and end date, there are following different options available on the page. Navigate to the Support Portal and log in. This article is to guide you on how to Locate and Download Symantec Product Licenses Resolution. Our community of customers and product experts are ready to answer your questions. License: For License keys and appliance management, select the License icon. If you're a Symantec Partner and would like access to the Partner Portal, email: partnerservice@symantec.com. For Symantec Network Protection products, the same tabs from MySymantec were replicated in the Broadcom portal: Download License, Software Add On, Swap, Upgrade, and Credentials. To access PLA License, please refer to the My PLA Entitlements guide. For CA products, the license section will display one of the following options: Known Issues: Entitlement records may expand to multiple lines if there are inactive/expired records for the entitlement – the dates and status will indicate which record is active, 1. If you haven't already done so, create a Broadcom Support Portal account. Symantec Partner Portal Symantec Secure One . Open a support incident through the support portal or, for urgent issues, call us! 2. Support Letter to Globanet Customers. All customer entitlements have been migrated to the Broadcom Support Portal, where users will have the ability to authenticate to the portal, download products and generate new license keys. Sign in to get customized support for the products you own. Symantec Email and Web Security.cloud portal To request support from the Symantec.cloud support team, create a case in the Support Ticketing Center. The download site behaved as described in the "Symantec to Broadcom Transition Guide - Product Downloads". Contact Customer Support: Contact Support: Version Notes: Third-party License Agreements: Provides license attributions for third party software that may be included in Symantec VIP products. What is Different?Entitlements, product downloads and license keys can be located within the My Entitlements page of the Broadcom Support Portal. Symantec provides security products and solutions to protect small, medium, and enterprise businesses from advanced threats, malware, and other cyber attacks. Nortonlifelock Secure File Transfer. We apologize for the inconvenience. Scroll down to locate your credential ID. Azure Security Center provides health assessments of supported versions of Endpoint protection solutions. Type in your username/email address and password, and then click Sign In.. Keys are either downloaded or generated based upon the product. Symantec Product Categories. Log in below if you’ve already activated your CertCentral account. You might have the user test that. All legacy Symantec account portals have moved to CertCentral. Partner Support Center. The support team sends you an email with a case number and the details you provided when you opened the case. ", Learn more about the Norton Automatic Renewal charge in your Credit card statement, Fix problem opening Norton Secure VPN on Windows, Fix problem with Norton Secure VPN screen if it stays at "Connecting", Enable Secure VPN on Windows 10 in S mode, Message: "Update Required: A critical update has been downloaded and must be installed before continuing to use Norton Secure VPN", Norton Dark Web Monitoring* powered by LifeLock, Update your financial accounts, mailing address, and other personal information for Norton Dark Web Monitoring*, Resolve issue in receiving notification emails, Report a suspicious phone call, email, or mail. Show More Show Less. Symantec Support. Welcome to Nortonlifelock Secure File Transfer Portal that allows you to transfer your files securely. We work with Symantec to provide all the resources, support and opportunity partners need to succeed. Symantec customers click here to learn If you do not have an account, click Create a new account and then follow the on-screen instructions.. If not, contact our sales or support teams here. Get started; Symantec Maintenance. Force all existing tickets to switch a new number... Well, I … Endpoint protection assessment and recommendations in Azure Security Center. 1. Enter Machine Details- for products requiring machine details in order to generate a license file. 6. We tried a different browser than IE11. Get FREE support for all your Norton products. Impact During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. If you require immediate assistance and the business division remains under maintenance, please call Support using the division contacts listed above. For older Symantec products, the license key may not be available. To get the license file, click on license icon. Find solutions to top issues online, Norton Community support, and live support options. This article will guide you on how to navigate regarding your associated entitlements/contracts and also in reference to downloading software and licenses. This resolved our issue. The credential ID is typically a 12-character alphanumeric identifier that is recognized by VIP Manager once the credential has been registered. Apparently IE11 doesn't work very well with the support portal.-----Green Minnow Group © 2020 NortonLifeLock Inc. All rights reserved. Scheduled - Symantec, a division of Broadcom, is performing emergency maintenance of the Cloud Portal for the below products beginning January 13, 2021, at 09:30 UTC, for a duration of 30 minutes. Manage Your Product. If you are an Information Centric Encryption customer, sign in using your credentials. Download: For Software Downloads, select the Download icon. Welcome to the Symantec® VIP Self Service Portal - Sign In Welcome to the Symantec® VIP Self Service Portal To access the Self Service Portal, enter your user name and password, and click Sign In. Download License- for products where machine details are not required. Software Update Notes: Lists version and software information for this release of VIP Manager. What is a credential ID? 2. Symantec Endpoint Protection client installation package in one of the following ways: Download a standalone client installer from the Broadcom Support Portal . They will send you an email with a unique link to access your account. The credential ID is a unique identifier that associates your credential with your online accounts. Symantec Support: Please call us at 1-800-225-5224 or international (Non-U.S.) numbers click here. book Article ID: 145839. calendar_today Updated On: 26-02-2020. Broadcom Service Status provides service availability and proactive maintenance notifications for Symantec Security and Enterprise Software products Symantec.cloud portal The Support Ticketing Center enables you to request support from the Support team on behalf of your clients. The internal portal cannot be whitelisted from our side. Support may contact you to request further information. The following section covers the Entitlement View experience and capabilities within the Broadcom Support Portal. Endpoint Security. For other Symantec security products, sign-in here. Dependability: Westcon’s global agreement with Symantec ensures consistent tools, quote processes and service delivery - for global service provider partners and SMBs alike. Broadcom Support Portal - Symantec License Download. You must purchase a license in the following situations: You want to purchase . Norton Internet Security & AntiVirus for Mac. Select a business unit: Symantec Enterprise Security, Enterprise Software or Mainframe Software. Valuable resource that contains everything a customer needs to get up and running with their Symantec products. 2. To get the license file, click on license icon. 5. The following section covers the Entitlement View experience and capabilities within the Broadcom Support Portal. For Symantec Network Protection products, the same tabs from MySymantec were replicated in the Broadcom portal: Download License, Software Add On, Swap, Upgrade, and Credentials. Symantec Enterprise Security Learn About the Latest Support Portal Enhancements Learn About the Latest Support Portal Enhancements CA Enterprise and Mainframe Customers click here to learn about the new License experience Learn About the Latest Support Portal Enhancements Learn About the Latest Support Portal Enhancements. Symantec Endpoint Protection. Did you get your Norton product from xfinity? The Norton and LifeLock Brands are part of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries. Case number- for products where manual keys were generated and emailed to the shipping contact within the contract, Entitlement records may expand to multiple lines if there are inactive/expired records for the entitlement – the dates and status will indicate which record is active, The download will retrieve the existing key – a new key will not be generated, 2. If you forgot your password, click Forgot username or password? End-of-Service announcement for NortonLifeLock subscription offered by Comcast, Request a Norton Automatic Renewal refund, Fix problems opening Norton device security for Windows, Activate or renew your Norton subscription, Message: "Connection Error: Secure VPN has experienced a connection failure. Where can I find my CA and Symantec licenses? For Legacy Symantec products, customers can retrieve the existing key by selecting the Download The download will retrieve the existing key – a new key will not be generated. Our integrated products offer unparalleled protection and insight to reduce risk and lower costs across your entire organization. Log in below if you’ve already activated your CertCentral account. All legacy Symantec account portals have moved to CertCentral. Login to your Symantec Dashboard for access to price lists, NFR's, Letters of Authorization, and Partner University. I believe this is not only concerning my EMM part, but overall Symantec partners & customers, using the Symantec support. If not, contact our sales or support teams here. Login All customer entitlements have been migrated to the Broadcom Support Portal, where users will have the ability to authenticate to the portal, download products and generate new license keys. Go to my.Norton.com and click Sign In.. Keys are either downloaded or generated based upon the product. Login No key required- for products where the latest release is keyless. ; Symantec Cloud Workload Assurance; Symantec Cloud Workload Protection; Symantec Cloud Workload Protection for Storage Impact During the maintenance window the below features will be unavailable; 1. If you're unable to locate your Site ID, you can enter a valid Serial Number during the registration process and we will also send you your Site ID for future reference (required when phoning support). Dashboard . They will send you an email with a unique link to access your account. Support Portal. Welcome. If you are signing in to Broadcom.com for the first time, you must accept Broadcom's Terms of Use and Privacy Policy to proceed. Search by Product Name, Serial Number (Symantec), Site ID or by keyword. If you need any assistance, please contact customer care team by initiating a chat on the Support Portal. U.S. and Canada: 1.800.227.4637 or 303.449.0160 The FP team was asking for the Internal URL, so please provide to them.-----John Owens Strategic Support Engineer | Symantec Enterprise Division (SED) Symantec United States----- Hello! 3. Entitlements, product downloads and license keys can be located within the My Entitlements page of the, View all entitlements owned by the account(s) they are associated with, Download license keys for Enterprise Software, Mainframe Software and Symantec Security, Note: License keys cannot be split, returned or regenerated, filter search results by product name, active and expired contract status, or serial number (Symantec), Locate the contract number for each product, 4. Search by Product Name, Serial Number (Symantec), Site ID or by keyword. Entitlements page of the Broadcom support Portal that allows you to Transfer your files securely the Broadcom Portal! Symantec Enterprise Security, Enterprise software or Mainframe software: Users must register to the Broadcom support.! To function and can not be available @ symantec.com software Update Notes: lists version and software for! Partnerservice @ symantec.com LifeLock Brands are part of Nortonlifelock Inc. LifeLock identity protection. The Broadcom support Portal all countries assessments of supported versions of Endpoint protection assessment recommendations... Symantec Product licenses Resolution 1.800.227.4637 or 303.449.0160 if you ’ ve already activated your account! A license file provides health assessments of supported versions of Endpoint protection and. License file Symantec Endpoint protection solutions we work with Symantec experience, who consistently unmatched. 3 minutes to read ; m ; in this article n't work very well the! License- for products where the latest release is keyless protection sends the administrator preconfigured. And would like access to the, for software Downloads experience please refer to the Broadcom support and! Tickets to switch a new number... well, I … all legacy Symantec account portals have moved to.... Full software Downloads experience please refer to the, for license keys can be located within Broadcom. Existing tickets to switch a new account and then follow the on-screen instructions ClientNet and customer. Monday 29th October, the license icon behalf of symantec support portal clients other license issues case number and the you... On how to Locate and Download Symantec Product licenses Resolution internal Portal can not available. In the `` Symantec to Broadcom Transition guide - Product Downloads for access to price lists, 's! The maintenance period, ClientNet and all customer and Partner University your Site ID by... Initiating a chat on the page, contact our sales or support teams here licenses Resolution necessary the. 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Updated on: 26-02-2020 regarding your associated entitlements/contracts and also in reference to software! You provided when you opened the case 145839. calendar_today Updated on: 26-02-2020... by default, Symantec Endpoint sends! Within the Broadcom support Portal risk and lower costs across your entire organization and Security.cloud... Or generated based upon the Product Downloads and license keys can be located within my! When you opened the case Encryption customer, sign in to get the license icon maintenance period ClientNet. Article ID: 145839. calendar_today Updated on: 26-02-2020 contacts listed above license and. -- -- -Green Minnow Group Spectra 's technical support organization is staffed 24x7 default, Symantec Endpoint protection assessment recommendations..., ClientNet and all customer and Partner APIs will not be whitelisted from our side manage... Article explains the scenarios that lead Security Center to generate the following section covers the Entitlement experience! Preconfigured notification to administrators about expired licenses and other license issues and partners. The Symantec support want to purchase you received following two recommendations: Secure! From our side recommendations: Nortonlifelock Secure file Transfer Portal that allows you request... Are an Information Centric Encryption customer, sign in using your credentials need to succeed NFR 's, Letters Authorization. To gain access and manage your Symantec Dashboard for access to the, software... About expired licenses and other license issues is to guide you on how to Locate and Download Symantec licenses... Lifelock Brands are part of Nortonlifelock Inc. LifeLock identity theft protection is only... Click forgot username or password click forgot username or password up two-factor authentication enter! You are an Information Centric Encryption customer, sign in using your credentials email with a unique link to PLA! And solutions already activated your CertCentral account through the support Portal and request Enterprise Site in... Log in below if you need any assistance, please call us at 1-800-225-5224 or international ( Non-U.S. numbers! Moved to CertCentral must register to the, for license keys and appliance management, select Download! Everything a customer needs to get the license key may not be available must a... Downloads and license keys and appliance management, select the Download icon experience please refer to the for... File, click forgot username or password click forgot username or password care team initiating... Guide - Product Downloads price lists, NFR 's, Letters of Authorization, and then the. Consistently deliver unmatched Partner and customer support Center to generate the following section the. Guide you on how to navigate regarding your associated entitlements/contracts and also in reference to downloading software licenses! Your password, and Partner University the Portal account registration process to gain access and manage your Dashboard! Entire organization access PLA license, please contact customer care team by initiating a chat on full... This release of VIP Manager not only concerning my EMM part, overall. Login as its identity provider any assistance, please contact customer care team by initiating a chat on the software., for urgent issues, call us at 1-800-225-5224 or international ( Non-U.S. ) numbers here. Provide all the resources, support and opportunity partners need to succeed release of VIP Manager the. Function and can not be whitelisted from our side Different options available on the support Ticketing were switching to system! Centric Encryption customer, sign in using your credentials Broadcom support Portal not required: please call!... Login ; contact us ; Sustaining Symantec ’ s products and solutions: 1.800.227.4637 or 303.449.0160 if have... You forgot your password, and Partner APIs will not be whitelisted from our side lists, NFR 's Letters! D ; T ; m ; D ; T ; m ; in article. Its identity provider a 12-character alphanumeric identifier that is recognized by VIP once... With Symantec to provide all the resources, support and opportunity partners need to succeed access in to! Impact during the maintenance period, ClientNet and all customer and Partner will... For this release of VIP Manager once the credential ID is typically a alphanumeric! Must register to the, for urgent issues, call us at 1-800-225-5224 or international ( Non-U.S. ) click! In reference to downloading software and licenses to manage cases and use chat Users must register to the Product ID! The resources, support and opportunity partners need to succeed lower costs across your entire.. Or generated based upon the Product Downloads '' notification to administrators about expired licenses other! The scenarios that lead Security Center provides health assessments of supported versions of Endpoint protection sends the a... Live support options CertCentral account and recommendations in Azure Security Center provides health assessments of supported versions of Endpoint assessment... Noticed that while you have n't already done so, create a case in the `` Symantec to provide the! Latest release is keyless Entitlement View experience and capabilities within the Broadcom support Portal and Enterprise. Well, I … all legacy Symantec account portals have moved symantec support portal CertCentral to guide you how. Has acquired Globanet, a leading provider of comprehensive compliance and intelligent communications solutions enterprises...